Refund Policy

1. Failed renders are always refunded

If a render fails, is blocked by content screening, or never completes, the credits are returned to your balance automatically. You do not need to contact us.

2. Clear defects

If the result has a clear defect — an unrecognisable face, the wrong person replaced, a corrupted or black video, or a duration that does not match what you selected — contact us within 48 hours and we will restore the credits so you can render again.

Please include your job reference and, where possible, the generated file.

3. When we refund the payment itself

We refund the payment to your original method when we could not deliver at all: the render was never produced and credits alone are not a fair remedy, you were charged twice for one order, or a preset was withdrawn before your render could run.

Refunds are issued through our payment provider and usually appear within 5 to 10 business days.

4. What is not refundable

Results that fall within the documented limitations of the model — crowd drift, lip-sync precision, carried-over accessories, upscaled 1080p — are not defects. Please review the samples before purchasing.

Content removed for breaching our acceptable use rules is not refunded.

Requests made more than 7 days after purchase are not accepted.

5. Statutory rights

If you are a consumer in the EU or UK, digital content is normally excluded from the 14-day right of withdrawal once delivery has begun with your consent. By starting a render you agree that delivery begins immediately and acknowledge that you lose that right for that render.

Nothing in this policy limits rights you have under mandatory local law.